Zendesk Announces Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center Transformation

Invent, Zendesk announced a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to accelerate AI-powered ...
No Jitter

AWS Delivers AI Services for Contact Center Partners

In a blog post, AWS announced AWS Contact Center Intelligence (AWS CCI) solutions. AWS CCI is described as a combination of services that empower companies to integrate AI into contact centers. While ...
Business Wire

AWS Is Preferred Cloud Provider for Genesys Cloud Customer Experience and Contact Center Platform

SEATTLE--(BUSINESS WIRE)--Today, Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced that Genesys has selected AWS as the preferred cloud provider for Genesys Cloud, an ...
CRN

AWS Boosts MSP Partner Incentives: ‘It’s On Steroids Now,’ AWS Programs Leader Says

AWS MSP partners financial incentives boosted for AI services, cybersecurity, federal government customer deals and AWS cloud ...
CRN

AWS Partners ‘Are The Lifeblood,’ Says CEO Garman Ahead Of Channel Program Evolution

AWS CEO Matt Garman is leading channel charge for his 140,000-strong army of partners aimed at taking profitability to new ...
Bleeping Computer

AWS fixes security flaws allowing access to AWS customer data

Amazon Web Services (AWS) has addressed an AWS Glue security issue that allowed attackers to access and alter data linked to other AWS customer accounts. AWS Glue is a serverless cloud data ...
Network World

Four things AWS needs to fix at re:Invent this week

A clearer AI-analytics strategy, AI platform cohesion, more plug-and-play products, and a better vibe for coding need to be ...